Quanto tempo leva para colocar um projeto como esse em produção?

Depende do escopo, mas trabalhamos com método e entregas incrementais: começamos por um recorte que gera resultado rápido e expandimos a partir dele. Em vários cases, a primeira versão útil chega em semanas, não em meses. Você acompanha cada etapa com um time sênior desde o primeiro contato.

A solução é sob medida ou um template adaptado?

Sob medida. A NexUnio não vende template nem solução genérica: cada projeto é construído para a operação real do cliente. Seu vocabulário, suas regras de negócio, seus sistemas. Foi assim que entregamos os resultados que você lê neste case.

Quem cuida do projeto no dia a dia?

Um time sênior, desde o primeiro contato até a operação. Você não fala com vendedor e depois é repassado para um time júnior. São 16 anos de mercado e mais de 150 empresas atendidas sustentando essa entrega.

Vocês integram com os sistemas que já usamos?

Sim. Integração com ERPs, CRMs, sistemas de agenda, bancos de dados e WhatsApp é parte central do que fazemos. A ideia das Três Liberdades (horário, escala e memória) só funciona quando a tecnologia conversa com a sua operação atual, sem retrabalho manual.

Como começo uma conversa com a NexUnio?

Agende uma conversa de 30 minutos pela página de agendamento. A gente entende o seu cenário, identifica qual liberdade destrava mais valor primeiro e mostra como empresas parecidas com a sua resolveram o mesmo problema.

Healthcare / ConsultingCover coming soon

Vox2You

NexUnio · cases

Scale FreedomHealthcare / ConsultingIn productionIn progress

Vox2You

How Vox2You standardized 250 units in one month and cut no-shows by 63%.

250

units served

37k+

bookings per month

-63%

fewer no-shows in month 1

Context

Vox2You is a consulting network with more than 250 units. In a network of this size, each unit tends to handle scheduling its own way: some use the manager's WhatsApp, others use the front desk's phone, others mix everything together. The result is the well-known nightmare of any network operating at scale: inconsistent quality, high no-show rates, confused customers, brand credibility on the line.

The challenge

The complication is that 250 units don't want (and can't be forced) to use a rigid system imposed from the top down. The solution needed to work with each unit's real operation, without becoming just another bureaucratic layer. And it needed to cut no-shows, because every no-show is idle capacity that's costly at this scale.

The solution

NexUnio built a single AI assistant that serves all 250 units simultaneously. Every customer who reaches out on the network's WhatsApp enters the automated flow: it identifies which unit the customer wants, presents that specific unit's available time slots, confirms the booking, sends a reminder before the appointment, reschedules if something comes up, and recovers no-shows with a smart follow-up message.

The integration with Vox2You's central system lets every booking automatically generate a record in the system, with no manual entry from the manager. The rule is the same across the entire network; per-unit personalization comes from data, not from different code.

The results

Over 37,000 bookings a month automated, at a steady scale.
No-shows dropped 63% in the very first month of operation: a direct effect of the automatic reminder and easier rescheduling.
The same quality standard across the whole network, because the AI doesn't change moods, doesn't have a bad day, and speaks the same way no matter which of the 250 units it's serving.

What this unlocks

Scale freedom here means a network that can double in size without doubling in managerial complexity. Opening unit number 251 doesn't even require training anyone new on the front desk: you just connect the unit to the agent.

Stack (high-level)

Multi-tenant AI agent (one instance running 250 operations), WhatsApp integration, connection to the central scheduling system, automatic reminders, smart no-show recovery.

Frequently asked questions

How long does it take to get a project like this into production?

It depends on scope, but we work with method and incremental delivery: we start with a slice that generates fast results and expand from there. In many cases, the first useful version ships in weeks, not months. You follow every step with a senior team from the first contact.

Is the solution custom-built or an adapted template?

Custom-built. NexUnio doesn't sell templates or generic solutions: every project is built for the client's real operation. Their vocabulary, their business rules, their systems. That's how we delivered the results you're reading about in this case.

Who handles the project day to day?

A senior team, from the first contact through operation. You don't talk to a salesperson and then get handed off to a junior team. 16 years in the market and more than 150 companies served back this delivery.

Do you integrate with the systems we already use?

Yes. Integration with ERPs, CRMs, scheduling systems, databases, and WhatsApp is central to what we do. The idea behind the Three Freedoms (schedule, scale, and memory) only works when the technology talks to your current operation, without manual rework.

How do I start a conversation with NexUnio?

Book a 30-minute call through the scheduling page. We'll understand your scenario, identify which freedom unlocks the most value first, and show how companies like yours solved the same problem.