Software and AI for retail and e-commerce
We build software and AI for retail and e-commerce businesses that live on tight margins and fast cycles. Instead of one more generic tool, we deliver agents that sell 24/7, win back customers who went quiet, and turn idle data into decisions, all integrated with the ERP, WhatsApp, and the data warehouse the operation already uses.
Where the operation gets stuck in Retail & E-commerce.
In retail and e-commerce, the sales operation tends to be heroic and exhausting. During a launch campaign, that means several phones active and hundreds of messages a day; then it drops off, and it all starts over again. A customer comes in, asks the price, disappears. Buys once, disappears. Repurchase, reactivation, and post-sale stay forever on the 'do it someday' list.
The second bottleneck is data. The operation grows faster than the analytics structure, and the team spends Saturday building a spreadsheet: the weekly report is only ready Monday afternoon, by which time that week's decision has already passed. In a tight-margin sector, deciding late is real money lost.
Add to that the technical friction: ERPs with no public API that force manual spreadsheet export and import, integrations that turn into workarounds and doubled rework. Off-the-shelf solutions don't know your catalog, don't speak your brand's language, and choke on the first question outside the script.
Technology custom-built for Retail & E-commerce.
NexUnio builds the entire operation custom, anchored on the three freedoms. Schedule freedom: agents that sell, calculate shipping, generate payment links, and register the order in the ERP at any hour, like Xica Moda Mineira's three agents (24/7 sales agent, re-engagement, and post-sale), which keep an average ticket of R$ 451 at scale.
Memory freedom: the way the brand treats its customers stops depending on which salesperson picked up the conversation: tone, exchange policy, and rules become part of the system. And when the ERP gets in the way, we handle the migration (Xica moved from C7, with no API, to Bling, with a rich API, with zero operational downtime).
For data, we build conversational BI: leadership asks in natural language on WhatsApp and gets the right number, with automatic reports and alerts. At LIQUIDZ, a beverage e-commerce company, this turned 40 hours of spreadsheet work a week into 2 hours of analysis, with a report ready every Monday at 7am and 100% automatic since 2025. See also how we apply process automation and custom AI.
Explore the services behind this: custom AI, AI agents, process automation and app development.
Real results, in production.
Retail & E-commerce, no fine print.
Can the agent close a sale on its own over WhatsApp?
Yes. The agent identifies what the customer wants, shows the product, calculates shipping to the ZIP code in real time, generates the payment link, and registers the order directly in the ERP. Xica Moda Mineira operates this way with a 24/7 sales agent, keeping an average ticket of R$ 451 at scale.
Can you win back customers who stopped responding or disappeared?
Yes. We build re-engagement and post-sale agents that monitor conversations that went cold, send a personalized message at the right moment (with a coupon when it makes sense), and schedule reactivation by stage of inactivity. At Xica, this runs without anyone needing to remember and without annoying mass campaigns.
How does conversational BI work for leadership?
We connect the AI to your data warehouse (at LIQUIDZ, BigQuery) and to WhatsApp. Anyone on the team can ask in natural language (a SKU's turnover, a brand's performance) and gets a number, a chart, and a comparison. Fixed reports run on their own, and alerts flag when a metric moves outside the expected range.
My ERP is old and has no API. Is that a problem?
It doesn't have to be. When the ERP has no decent integration, we handle the migration: at Xica, we migrated from C7 (no API) to Bling (with a rich API): catalog, multi-store inventory, and POS, without interrupting the operation. From there, every integration is direct and stable.
How soon do I see results in sales and in data?
We work in short cycles, prioritizing the point of highest impact. At LIQUIDZ, the time savings in the data operation was immediate and has stayed 100% automatic since 2025. Schedule a 30-minute conversation and we'll show you where AI creates value first in your operation.