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Cotando Seguros
NexUnio · cases
Scale FreedomInsurtechIn production (Auto + Consortium) · Phase 2 activeIn progress
Cotando Seguros

How Gabi handles 25+ different products, without losing specialization in any of them.

Context

Cotando Seguros is a multi-product insurance brokerage. The challenge here is different from that of specialized brokerages: Cotando needs to cover Auto, Life, Home, Boat, Business, Consortium, and 20+ other products. Each product has its own quoting dynamics, its own variables, its own compatible insurers.

The challenge

Training a broker to handle 25 products is expensive and slow. And even once trained, they tend to specialize in 2-3 and hand the conversation off to a colleague when the customer asks about the others. Result: the lead cools off while the handoff happens.

The solution

NexUnio built a multi-agent router architecture, different from the traditional "one agent does everything" approach. Here, a main agent (Gabi) identifies the customer's intent and routes it to the right specialist agent: Auto/Motorcycle (license plate, zip code, driver); Consortium (contemplation, bid, embedded bid); Follow-up (re-engagement by funnel stage); and 20+ other specialized products (Life, Home, Business, Aviation, Cargo…).

The customer never notices the transition between agents: to them, it's just Gabi helping. But internally, the specialized knowledge of each product stays preserved.

The results

  • Simultaneous service across 25+ products without losing specialization.
  • Adding a new product (consortium was a recent real case) no longer requires retraining the entire operation.

What this unlocks

Scale freedom here is specific: scale in product catalog. Cotando can add a new product without retraining the entire operation: just train the specialist agent for that product, and plug it into the router.

Stack (high-level)

Multi-agent setup with a router agent at the front + specialist agents per product, WhatsApp integration, connection to multi-insurer quoting systems.

Frequently asked questions

How long does it take to get a project like this into production?

It depends on scope, but we work with method and incremental delivery: we start with a slice that generates fast results and expand from there. In many cases, the first useful version ships in weeks, not months. You follow every step with a senior team from the first contact.

Is the solution custom-built or an adapted template?

Custom-built. NexUnio doesn't sell templates or generic solutions: every project is built for the client's real operation. Their vocabulary, their business rules, their systems. That's how we delivered the results you're reading about in this case.

Who handles the project day to day?

A senior team, from the first contact through operation. You don't talk to a salesperson and then get handed off to a junior team. 16 years in the market and more than 150 companies served back this delivery.

Do you integrate with the systems we already use?

Yes. Integration with ERPs, CRMs, scheduling systems, databases, and WhatsApp is central to what we do. The idea behind the Three Freedoms (schedule, scale, and memory) only works when the technology talks to your current operation, without manual rework.

How do I start a conversation with NexUnio?

Book a 30-minute call through the scheduling page. We'll understand your scenario, identify which freedom unlocks the most value first, and show how companies like yours solved the same problem.

Want a result like Cotando Seguros's?

Custom-built technology, no templates, with a senior team from the first contact. Book 30 minutes and we'll show you the path for your operation.

Book 30 min