Quanto tempo leva para colocar um projeto como esse em produção?

Depende do escopo, mas trabalhamos com método e entregas incrementais: começamos por um recorte que gera resultado rápido e expandimos a partir dele. Em vários cases, a primeira versão útil chega em semanas, não em meses. Você acompanha cada etapa com um time sênior desde o primeiro contato.

A solução é sob medida ou um template adaptado?

Sob medida. A NexUnio não vende template nem solução genérica: cada projeto é construído para a operação real do cliente. Seu vocabulário, suas regras de negócio, seus sistemas. Foi assim que entregamos os resultados que você lê neste case.

Quem cuida do projeto no dia a dia?

Um time sênior, desde o primeiro contato até a operação. Você não fala com vendedor e depois é repassado para um time júnior. São 16 anos de mercado e mais de 150 empresas atendidas sustentando essa entrega.

Vocês integram com os sistemas que já usamos?

Sim. Integração com ERPs, CRMs, sistemas de agenda, bancos de dados e WhatsApp é parte central do que fazemos. A ideia das Três Liberdades (horário, escala e memória) só funciona quando a tecnologia conversa com a sua operação atual, sem retrabalho manual.

Como começo uma conversa com a NexUnio?

Agende uma conversa de 30 minutos pela página de agendamento. A gente entende o seu cenário, identifica qual liberdade destrava mais valor primeiro e mostra como empresas parecidas com a sua resolveram o mesmo problema.

HospitalityCover coming soon

Apear

NexUnio · cases

Schedule FreedomHospitalityIn productionIn progress

Apear

How Apear started taking bookings at 11pm and the human operation got some rest.

Context

Apear is a hotel operation. Like every hospitality operation, it runs on a rhythm set by the guest's own timing, not by the team's business hours. Guests research lodging at night, on weekends, on holidays. They compare. And they book with the competitor who answered first.

The challenge

Hospitality has particularities that a generic chatbot doesn't solve: cancellation policy, seasonal rate conditions, differences between accommodation types, check-in and check-out policy, real-time availability. And more: the guest is a demanding customer, expecting a tone of hospitality, not the tone of a system.

The solution

NexUnio built an AI agent dedicated to Apear's operation, trained on the available accommodations and their features; the rate policy by season and guest type; the cancellation policy and special conditions; the operation's tone of voice (hospitality, not a script); and qualified handoff to the reservations team for sensitive cases (groups, events, special conditions).

The results

Bookings coming in 24 hours a day, every day. Apear stopped losing guests to competitors who had staff available at the right time.
Reservations team focused on qualified cases. Simple cases are resolved by the agent; special cases (groups, events) come in pre-screened for the human team.

What this unlocks

Schedule freedom here means Apear stopped competing only with hotels that had staff available 24 hours a day. A guest who books on Sunday morning before the human operation opens now finds a response. High season stops being a scramble over the phone.

Stack (high-level)

AI agent with a custom knowledge base, WhatsApp integration, connection to the reservation system, qualified handoff to the human team.

Frequently asked questions

How long does it take to get a project like this into production?

It depends on scope, but we work with method and incremental delivery: we start with a slice that generates fast results and expand from there. In many cases, the first useful version ships in weeks, not months. You follow every step with a senior team from the first contact.

Is the solution custom-built or an adapted template?

Custom-built. NexUnio doesn't sell templates or generic solutions: every project is built for the client's real operation. Their vocabulary, their business rules, their systems. That's how we delivered the results you're reading about in this case.

Who handles the project day to day?

A senior team, from the first contact through operation. You don't talk to a salesperson and then get handed off to a junior team. 16 years in the market and more than 150 companies served back this delivery.

Do you integrate with the systems we already use?

Yes. Integration with ERPs, CRMs, scheduling systems, databases, and WhatsApp is central to what we do. The idea behind the Three Freedoms (schedule, scale, and memory) only works when the technology talks to your current operation, without manual rework.

How do I start a conversation with NexUnio?

Book a 30-minute call through the scheduling page. We'll understand your scenario, identify which freedom unlocks the most value first, and show how companies like yours solved the same problem.